We hope every Sereney piece arrives just as you imagined. If there is an issue with your order, please reach out to us and our team will be happy to assist you.
Return Window
Eligible items may be returned within 30 days after delivery.
To help us process your return smoothly, the item should be:
- Unworn and unused
- In its original condition
- Returned with its original packaging
Items that have been worn, altered, damaged after delivery, or returned without the original packaging may not be eligible for a refund.
How to Request a Return
At this time, we do not offer an automatic return portal. All return requests need to be reviewed by our customer support team first.
To request a return, please contact us with your order number and a brief explanation of the reason for your return.
You can contact us through:
- The online chat on our website
- The form on our Contact Us page
After receiving your request, our team will review your order and provide the next steps for your return.
Return Shipping
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. We recommend using a trackable shipping method, as we are unable to process a return until the item has been received and inspected.
Final Sale & Non-Returnable Items
Sale items, clearance items, customized items, personalized items, and other items marked as final sale cannot be returned or refunded.
Because customized and personalized items are made specially for each customer, we are unable to accept returns or exchanges unless the item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help resolve the issue.
When contacting us, please include:
- Your order number
- A short description of the issue
- Clear photos of the item and packaging, if available
Once we review the details, we will work with you to offer a suitable solution, such as a replacement, refund, or another appropriate resolution.
Refunds
After your returned item has been received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method. Refunds are usually processed within 5–10 business days after approval. Please note that your bank or payment provider may need additional time to post the refund to your account.