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FAQ
Shipping, Returns & Exchanges
Do you accept returns?
We accept returns on any unworn items within 30 days of the ship date. If your jewelry arrives unsatisfactory, we will replace your order immediately free of charge.For details, please email marketing@sereneyjewelry.com
How will my jewelry arrive?
Your Sereney jewelry will arrive individually wrapped in a stunning pouch and gift box. We recommend using the pouch when traveling with your jewelry.
How long does shipping take?
We ship from USA and will arrive within 3-5 business days.
How should I store and care for my jewelry?
We recommend giving your jewels occasional breaks from wear, and storing them in a jewelry organizer. Our suede pouches are perfect for traveling with your jewelry. To ensure a long lasting finish on your jewelry, please avoid contact with moisture and liquid cosmetics—this includes body oils, lotions, sunscreen, or makeup. We recommend taking your jewelry off before showering, bathing, or swimming.