At Sereney, we believe jewelry can be more than an accessory. It can be a reminder of the people, pets, moments, and memories you hold close to your heart.
That is why we stand behind the quality and craftsmanship of every piece purchased from our official website.
365-Day Limited Warranty
We offer a 365-day limited warranty on eligible items purchased directly from the Sereney website.
This warranty covers manufacturing defects that occur under normal wear within 365 days of delivery.
Covered issues may include:
- Elastic cord snapping under normal wear
-
A charm, clasp, or pendant detaching due to a craftsmanship issue
- An item arriving with a manufacturing-related defect
If your item qualifies under our warranty, we will provide a free replacement of the same item. If the same item is no longer available, we may offer a replacement item of equal value.
Please note that the replacement item itself is free of charge, but replacement shipping fees are not covered and may apply.
Each order is eligible for one warranty claim only.
The Beauty of Natural Materials
Many Sereney pieces are made with natural stones, such as jasper, lava rock, tiger eye, and other naturally formed materials.
Because these materials come from nature, slight variations in color, pattern, shape, size, and texture are normal and are not considered defects. These natural differences make each piece beautifully one of a kind.
What Is Not Covered
Our jewelry is made for everyday meaning and comfort, but it should still be handled with care.
Our warranty does not cover:
- Normal wear and tear, including minor scratches or surface marks
- Tarnishing, fading, or discoloration caused by exposure to water, sweat, perfumes, lotions, chemicals, pools, oceans, or improper care
- Accidental damage, misuse, or improper handling
- Lost or stolen items
- Damage caused by pets, children, pulling, dropping, bending, or crushing
- Natural variations in stones, pearls, beads, or other natural materials
- Items that have been altered, repaired, or modified by someone other than Sereney
Customized and personalized items are not eligible for returns due to change of mind. However, if a customized or personalized item has a manufacturing defect, please contact us and our team will review the issue.
How to Submit a Warranty Claim
At this time, we do not offer an automatic warranty portal. All warranty requests must be reviewed by our customer support team.
To submit a warranty claim, please contact us through:
- The online chat on our website
- The form on our Contact Us page
Please include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the item and the issue
Once we receive your request, our team will review the details and let you know the next steps.
The “Oops!” Replacement Policy
Life happens. Maybe your beloved dog chewed on your bracelet, or your toddler pulled your necklace a little too hard. We understand.
Accidental damage is not covered under our standard warranty. However, if your case qualifies after review, we will happily offer a 20% OFF “Oops!” replacement code to help you replace your cherished piece.
The “Oops!” replacement code:
- Can be used sitewide
- Is valid for one year from the date it is issued
- Cannot be combined with other discounts or promotions
- May be issued once per product
Our care team will review each request and determine eligibility.